Terms of Service

Welcome to the Sparkling Spruces website. By accessing or using our website and services, you agree to the following terms and conditions. If you do not agree with these terms, please do not use our website.

1. Services

Sparkling Spruces offers residential and commercial cleaning services. Service availability may vary based on location and scheduling. We reserve the right to refuse service for any reason, including safety or unsuitability of the premises.

2. Bookings & Cancellations

Bookings must be made in advance and confirmed by us. Cancellations or reschedules should be made at least 24 hours prior to the scheduled service time. Failure to provide adequate notice may result in a cancellation fee.

3. Payment

Payment is due upon completion of services unless otherwise agreed in writing. We accept payments via bank transfer, card, or other agreed methods.

4. Customer Responsibilities

Clients are responsible for:

Ensuring access to the property at the agreed time

Securing pets or valuables if needed

Notifying us of any hazards or special instructions in advance

5. Liability

While we take every precaution to ensure high-quality and safe service, Sparkling Spruces is not liable for:

Pre-existing damage or wear

Items not disclosed as fragile or valuable

Minor cosmetic issues during deep cleaning or removal of stubborn stains

6. Intellectual Property

All content on this website, including text, logos, and images, is the property of Sparkling Spruces and may not be copied or reproduced without written permission.

7. Privacy

Your personal information is protected in accordance with our Privacy Policy. By using this site, you consent to the collection and use of your information as outlined.

8. Modifications

We may update these terms at any time. Continued use of the website or services after changes indicates acceptance of the revised terms.

9. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of UK courts.